We at The Natural Element want to ensure that you have the best shopping experience possible with us. We stock only the freshest, best natural Burts Bees products available. Nevertheless, if for any reason you are not completely satisfied with your order you may return it to us within fourteen (14) days of receipt for an exchange, or for a full refund excluding shipping costs if your product has not been opened. We always welcome your comments and questions.

We never allow our customers to be unhappy -- your satisfaction is guaranteed.

If you would like to return a product you purchased from The Natural Elment, please contact our customer service representatives at 1-877-263-BEES or 1-877-263-2337 from 9:00am - 5:00pm PST
or via email at customerservice@The-Natural-Element.com.